Your Privacy Is Our Priority
Here is a detailed overview of how your personal information is collected, used, and kept secure on the fk22 platform.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users ("you" or "user") of the fk22 platform ("website", "service", or "we"). This Policy describes what information we collect, how we use it, and with whom we may share it when you register on fk22, use the service, or contact us.
By continuing to use our service, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our service. fk22 reserves the right to update this Policy at any time, and you will be given appropriate notice before any changes take effect.
What Information We Collect
fk22 collects information in two main ways — information you provide directly, and information collected automatically.
Information You Provide Directly
When you create an account on fk22, log in, or contact us, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment-related information for deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer)
- Documents required for identity verification
- Content of customer support communications
Automatically Collected Information
The following information may be collected automatically while you use our service:
- Device information — device type, operating system, and browser details
- IP address and approximate location
- Session data — which pages you visited and for how long, and which games you played
- Information collected via cookies and similar tracking technologies
- Transaction history and records of betting activity
Information Received from Third Parties
In some cases we may receive information from third parties, such as:
- Transaction confirmations from payment processors (bKash, Nagad, Rocket)
- Verification results from identity verification service providers
- Third-party services related to fraud prevention
Purpose of Using Your Information
fk22 uses your information for the following legitimate purposes:
Account Management & Identity Verification
We use your information to create, manage, and secure your account. Date of birth and identity document information are essential for age verification and ensuring responsible gaming. Only individuals aged 21 or older may hold an account on fk22.
Payment Processing
Payment-related information is required to successfully complete your deposit (minimum ৳500) and withdrawal (minimum ৳1,000) requests. We share the necessary information with the relevant payment processors to handle transactions via bKash, Nagad, Rocket, and bank transfer.
Customer Support
Your account information is used to help our 24/7 live chat and email ([email protected]) support team resolve your issues and verify your identity.
Security & Fraud Prevention
We analyse transaction patterns and user behaviour to detect and prevent unauthorised account access, money laundering, and other fraudulent activity.
Service Improvement
We analyse overall usage patterns to improve the user experience, develop new features, and make our game lobby and betting options more effective.
Information Disclosure & Sharing
fk22 does not sell or rent your personal information to any third party. However, we may share information in the following specific circumstances:
- Payment Processors: The necessary transaction information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, and bank transfer transactions.
- Technology Service Providers: We work with trusted technology partners for server hosting, data analytics, and security services — they process information only in accordance with our instructions.
- Legal Obligations: Information may be disclosed as required to comply with a court order or a lawful request from a legal authority.
- Responsible Gaming Organisations: If a user voluntarily requests self-exclusion or account restrictions, limited information may be shared with the relevant organisation.
- Business Restructuring: In the event of a merger, acquisition, or asset transfer, information may be transferred after notifying you in advance.
Cookies & Tracking Technologies
fk22 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve how our site functions.
Essential Cookies
These cookies are necessary for the basic functionality of the service. They include keeping your login session active, managing security tokens, and saving form data. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalisation options. Disabling them means your preferences will need to be reset each time you visit the site.
Analytics Cookies
We use analytics cookies to understand which parts of the site are used most and to improve the user experience. The information collected is aggregated and anonymous.
You can control or reject most cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some fk22 features to not work properly.
Data Security Measures
fk22 has put in place industry-standard technical and organisational measures to keep your personal information secure:
- SSL Encryption: All data transmission on our website is protected by SSL/TLS encryption, which keeps your information safe from third-party interception.
- Password Hashing: Your password is never stored in plain text — it is secured using strong cryptographic hashing.
- Access Controls: Only authorised staff can view specific user information, and every access is logged.
- Regular Security Reviews: Our systems are regularly tested for security vulnerabilities and necessary updates are applied.
- Data Backups: Your information is regularly backed up to secure servers stored at geographically separate locations.
While we are committed to ensuring maximum security, no data transmission over the internet can be guaranteed as 100% secure. You also have your own responsibility for your account's security — use a strong password and never share your login details with anyone.
Data Retention Period
fk22 retains your information only for as long as necessary. We hold information in accordance with the following guidelines:
Active Accounts
While your account is active, we retain your full account profile and transaction history. This information helps improve your experience using the service and assists in resolving disputes.
After Account Closure
Even after your account is closed, certain specific information may be retained for a set period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.
Log Files & Session Data
Server logs and session data are generally kept for a limited period and then automatically deleted, unless retention is required for a security investigation.
Your Rights & Options
You have certain important rights regarding your personal information that fk22 respects:
- Right of Access: You may find out what information we hold about you and request a copy of that information.
- Right to Rectification: You have the right to request correction of any inaccuracies in your information.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
- Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
- Right to Object: You may object to your information being used for specific purposes.
- Right to Lodge a Complaint: If you believe we have misused your information, you may lodge a complaint with the relevant authority.
To exercise these rights or for any questions about your information, please contact us.
Protection of Minors
fk22 strictly follows an age control policy. Our service is for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
We verify age at the time of registration. If it is later found that a user is under 21, their account will be closed immediately and the collected information will be deleted.
If you become aware that a minor is using our platform, please notify us at [email protected].
Policy Changes & Updates
fk22 reserves the right to update or change this Privacy Policy at any time. If there are significant changes, we will notify you in the following ways:
- A clear notice will be displayed on the website
- A message about the changes may be sent to your registered email
- The date of the change will be noted at the top of this page
Continuing to use our service after the updated policy is published means you agree to the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact our customer support team. We are always here for you.
Privacy-Related Requests
To request access to, correction of, or deletion of your information, contact our support team directly.
24/7 live chat and email support — in Bengali and English
Log in to your fk22 account